Refund policy

Thank you for shopping at RASHONA, where we aim to provide luxurious ready-to-wear and accessories that exceed your expectations. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within within 10 business days, depending on your card issuer's policies. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@rashonaofficial.com

Shipping

If you received a damaged or incorrect product, we will cover the cost of return shipping. For all other returns, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us or about our refund policy, please contact us at info@rashona.com.

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Notes:

• Condition: Please ensure returned items are unused and in their original packaging to qualify for a refund.
• Processing Time: Refunds are typically processed within 5-7 business days after receiving the returned item.
• Exchanges: We currently do not offer exchanges. If you need a different item, please place a new order and return the original item for a refund.

You can always contact us for any return question at info@rashonaofficial.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Nonreturnable Items Policy

At RASHONA, we strive to ensure your complete satisfaction with every purchase. However, certain items are not eligible for return. These include:

• Items that have been damaged by the customer.
• Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

We understand accidents can happen, and we're here to assist you. If you have received a damaged item, please contact us immediately at info@rashona.com and our team will work with you to find a resolution.

Unfortunately, we cannot accept returns on sale items or gift cards.

Thank you for shopping with RASHONA. Your satisfaction is our priority, and we appreciate your understanding of our refund policy. We appreciate your support and look forward to serving you with exceptional products and service.