We would love to hear from you! Whether you have questions about your order, need more information about our products, or have any other inquiries, our team is here to assist you.
Customer Service
Hours: Monday to Friday, 9 AM - 6 PM CST
For questions regarding your order, shipping status, or returns.
Product Inquiries
If you have any questions about our products, including sizing, materials, or availability.
General Inquiries
For all other inquiries, including partnership opportunities and media requests.
Contact us at
Email: info@rashonaofficial.com
Or Use Contact Form
Frequently Asked Questions
What is your return policy?
We want you to love your RASHONA purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund. Returned items must be unused, in their original packaging, and in resalable condition. Please note that certain items, such as those damaged by the customer, may not be eligible for return. For detailed information, please refer to our Return Policy. or contact our customer service team at info@rashona.com
When can I expect my order?
At RASHONA, we strive to deliver your order promptly and efficiently. Once your order is confirmed, it will typically be processed within 1-2 business days. Shipping times vary depending on your location and chosen shipping method. Standard shipping within the continental United States generally takes 3-5 business days. You will receive a shipping confirmation email with tracking information as soon as your order is dispatched.
What are RASHONA's core values?
At RASHONA, our core values guide everything we do:
- Quality: We are committed to crafting high-quality, luxurious products that stand the test of time.
- Sustainability: We prioritize sustainability in our materials and practices to minimize our environmental impact.
- Innovation: We embrace innovation in design and operations to continuously elevate our products and customer experience.
- Customer Satisfaction: Your satisfaction is our priority. We strive to provide exceptional service and products that exceed your expectations.
- Creativity and Individuality: We celebrate creativity and individuality, offering unique designs that empower self-expression and style.